Refunds
Last updated 13 September 2026
30 days, no argument
Email mike@gearyworks.com within 30 days of a charge and we refund it in full. You do not have to explain why. One refund per customer; after that, cancel instead of renewing.
Cancelling
Cancel any time: press Access purchase in your Polar receipt, or open your Polar portal — nothing to phone, nobody to talk to. Cancelling stops the next renewal and keeps your access until the end of the period you have paid for. If Polar switches your licence key off before that period is up, email mike@gearyworks.com and we refund the unused part.
If we break it
If Crawlglass is unusable for more than 48 hours in a month, tell us and we refund that month whether or not you are inside the 30 days.
How the money comes back
Polar is the merchant of record, so the refund goes back through Polar to the card you used, usually within 5 to 10 business days depending on your bank.