Refunds
Last updated 11 September 2026
30 days, no argument
Email support@crawlglass.com within 30 days of a charge and we refund it in full. You do not have to explain why. One refund per customer; after that, cancel instead of renewing.
Cancelling
Cancel any time from the link in your receipt. Cancelling stops the next charge and you keep Pro until the end of the month you already paid for. There is nothing to phone and nobody to talk to.
If we break it
If Crawlglass is unusable for more than 48 hours in a month, tell us and we refund that month whether or not you are inside the 30 days.
How the money comes back
Polar is the merchant of record, so the refund goes back through Polar to the card you used, usually within 5 to 10 business days depending on your bank.